Continuing Education Courses

Beyond taking responsibility for dental benefits, technology and marketing, dental office managers need to consider continuing education and training courses to be capable of successfully managing their practices. In this section, you will find actual courses DenteMax finds to be highly informative or targeting a current trend in the marketplace. If you need to more information on the organizations involved in creating these courses or are seeking additional career resources, please visit our Office Manager Education section. Please note, that some of these courses require a nominal fee, registration or membership.

Suggested Courses

Procter & Gamble: Courses
Visit for easy access to these FREE online CE courses.

Here is a descriptive list of some courses DenteMax thinks you might find interesting:

Oral Health Care: A Whole New Language
Patricia J. Nunn, RDH, MS
This course is intended for anyone new to the field of oral healthcare: dental assisting, dental therapy, dental hygiene, dentistry, dental laboratory technology, or anyone already in the field who would like a dental vocabulary refresher. The professionals associated with oral healthcare, most commonly used terms in dentistry will be defined, and memory cues will be provided for most terms. Useful prefixes and suffixes often used to create dental/medical words are presented, as are some common abbreviations.

Go Green: It’s the Right Thing to Do
ADAA 2009 Council on Education; ADA Council on Dental Practice
What exactly is “going green”? What does it mean to the practice of dentistry?  Dental healthcare professionals know the importance of preserving the environment and the environment’s contribution to overall health and well-being. This course will include the parameters needed to initiate a program for your dental practice that is simple and practical to implement.

Smiles for Tomorrow
American Academy of Pediatric Dentistry
The topics reviewed in this continuing education course include: normal oral structures; common oral conditions; eruption patterns; dental caries and prevention; and orofacial trauma. Upon completion of this course the user will better understand appropriate evaluation, treatment, and preventive measures that should be instituted during infancy and continued on a regular basis to maintain optimal health.

Disclaimer: Participants must always be aware of the hazards of using limited knowledge in integrating new techniques or procedures into their practice. Only sound evidence-based dentistry should be used in patient therapy.

American Association of Dental Office Managers
Visit for easy access to these online CE courses.

Here is a descriptive list of some courses DenteMax thinks you might find interesting:

Beginner’s Guide to Dental Insurance
Learning Objectives:

  • Learn the language of insurance claims, denials and reporting
  • Prioritize the collection of insurance information for efficient flow within the practice
  • Be able to answer patient questions regarding benefit language and plan design

Marketing Basics: How to Attract Patients to Your Office
Learning Objectives:

  • Discover the three cornerstones of successful dental marketing
  • Identify which method would most benefit your practice
  • Create a sample marketing plan

Patient Management Skills: Focus on Effective Phone Skills and Conflict Resolution
Learning Objectives:

  • Identify which key pieces of information to collect during the initial patient call
  • Be able to handle patient objections and concerns with grace
  • Create an environment in which the patient feels comfortable and appreciated

American Dental Association
Visit for easy access to these online CE courses.

Here is a descriptive list of some courses DenteMax thinks you might find interesting:

Direct Reimbursement: The Dental Plan that Creates Satisfied Employers, Employees and Dentists.
Employer-sponsored dental benefits plans pay for nearly one-half of the cost of dental care services in the U.S. These conventional dental plans can be expensive, confusing and challenging to the patient-dentist relationship. Learn about Direct Reimbursement (DR) and why this dollar-based dental benefit best serves employers, employees and dentists.

Six Steps To Resolve Conflict
This course describes the causes of conflict and the benefits of resolving conflict in a peaceful, constructive way. Using the Six Steps outlined in this course, communication skills can be enhanced, ideas can be generated, anger can be defused, and differences can be resolved to the satisfaction of all parties.

The Changing Face of Dental Care Use, Dental Benefits, and Dental Spending in the U.S.
This course summarizes the most up to date, comprehensive research on how various segments of the U.S. population use dental care, what they spend on dental care, their dental benefits coverage and how this is changing over time. The analysis demonstrates convincingly that profound changes are occurring and there are very divergent patterns of care and spending the past decade for children and adults, rich and poor Americans. State-specific analysis is presented as well. Research on the underlying drivers of these trends is discussed. The presentation ends with a forward looking discussion, including perspectives on how the Affordable Care Act, health care consumerism, and other forces could affect future patterns of dental care use, benefits, and spending.

Dale Foundation
Visit for easy access to these online CE courses.

Here is a descriptive list of some courses DenteMax thinks you might find interesting:

Accounts Receivable for the Dental Office
Expand your reach at your dental practice
Understanding accounts receivable (AR) is one of the most important elements in running a dental practice. It pays for your facility, your bills, and your salary. So whether you’re an office manager looking to boost your fiscal know-how, or a dental assistant hoping to get more involved in the financial aspects of your dental practice, this course is for you.

Financial Reporting for the Dental Office
Fine-tune the dental practice's finances
Monitoring financial performance is vital to a dental practice’s success. Understanding and interpreting a variety of financial reports and effectively communicating critical financial data with all members of a dental practice are key responsibilities of the dental office manager. In the DALE Foundation’s Financial Reporting for the Dental Office course, you will learn about the principles of financial controls; variations in financial reporting for different types of dental offices; factors that affect dental practice productivity; the differences between daily, weekly, monthly and yearly financial reports; the importance of profit and loss (P&L) statements, daily balance sheets and budgets; as well as ways to effectively communicate with members of the dental team.

HR Fundamentals for the Dental Office
Enhance your office performance
Whether you run a dental office staff of two or 20, effective human resources initiatives are vital to your practice’s success. By taking our HR Fundamentals for the Dental Office course*, you will learn essential tools for developing job descriptions, interviewing, hiring, evaluating job performance and conducting reviews, all in line with legal requirements. This course will also provide you with examples and resources that you can use in your dental practice.

The Academy of Dental Therapeutics and Stomatology – PennWell Dental Group
Visit for easy access to these online CE courses.

Here is a descriptive list of some courses DenteMax thinks you might find interesting:

10 Top Management Tools for a Successful Practice
It’s been said that it takes a village to raise a child. In the case of dental practice management, it takes a total team to run a practice. There is a domino effect that takes place in running a practice. Key systems that lead to excellent communication need to be in place, which leads to knockyour- socks-off customer service and positive attitudes. This article discusses the 10 key management tools for running a successful dental practice.

Building a Better Hygiene Department For Patient Care and Profitability
The practice of dental hygiene has existed since 1913 when the term dental hygienist was first coined, and 1914 when Dr Alfred Fones graduated his first class of 27 hygienists in Bridgeport Connecticut.1 Today 75.9% of all dental general practitioners employ a hygienist.2 The hygienist of today has come a long way since Dr Fones’ school. Today’s hygienists must excel, not only clinically, but also in the areas of business skills and communication. A productive and profitable hygiene department is priceless to a dental practice. It is the engine that drives the practice, and can maintain and propel it to success. This course will outline how to create and maintain a highly functioning dental hygiene department that supports the practice protocols, is profitable, and delivers outstanding patient care.

Dental - Medical Cross Coding 101
The need for dental-medical cross coding is growing in today’s dental practices. Cross coding may be perceived as being too difficult to implement but this course will provide a detailed look at all aspects of medical coding and lay the foundation for a seamless implementation of cross coding. Dental practices that implement cross coding have an enhanced ability to increase reimbursement for their patients.

DenteMax, LLC (DenteMax) is not an affiliate of, American Dental Association, The DALE Foundation, PennWell Dental Group or The American Association of Dental Office Managers. DenteMax is offering access to course work and classes of those companies ONLY AND SPECIFICALLY MAKE NO WARRANTY OF ANY KIND REGARDING THE GOODS AND SERVICES OFFERED.